Terms and Conditions

These terms explain how Lukki operates, what you agree to when you use our site, and your rights and responsibilities as a player. They cover account use, payments, bonuses, data privacy, responsible gambling tools, and more. Please read them carefully.

Account Eligibility and Verification

You must be at least 18 years old and physically located in a Canadian province where online casino gaming is permitted to open an account with Lukki. Only one account per person, household, and IP address is allowed. During registration, you must provide accurate personal details. Before your first withdrawal, we will ask for documents to confirm your identity, address, and payment method. This is standard practice required by provincial gaming regulators to prevent fraud and money laundering.

Deposits, Withdrawals, and Bonuses

Deposits are processed immediately, but withdrawals may take up to five business days depending on your chosen method. Your first withdrawal request will not be processed until verification is complete. Bonus offers come with specific terms: they usually require you to wager the bonus amount a set number of times before withdrawing any winnings, apply only to certain games, expire after a fixed period, and may cap how much you can cash out. Attempting to abuse bonuses, such as creating multiple accounts or placing hedge bets, will void your offer and may lead to account closure.

Responsible Gambling

Gambling should be a form of entertainment, not a way to earn money. If you feel it’s becoming a problem, Lukki provides tools to help you stay in control. You can set daily, weekly, or monthly deposit limits, loss limits, or session time limits directly from your account settings. These limits take effect right away. If you want to increase a limit, a 24-hour waiting period applies. You can also activate reality checks that remind you how long you’ve been playing, take a cooling-off break (24 hours to 6 weeks), or self-exclude for a longer period.

Warning signs include chasing losses, lying about how much you’ve spent, or gambling to escape stress. Help is available. In Canada, you can contact the national support service ConnexOntario (available across provinces) or your provincial helpline for free, confidential advice. These services are independent of Lukki and operate 24/7.

If you share a device with minors, consider installing blocking software like Net Nanny or K9 Web Protection to restrict access. Lukki does not allow anyone under 18 to play, and we verify age during account setup.

Fair Play and Prohibited Conduct

You agree not to cheat, collude with other players, use bots or automated scripts, or attempt fraudulent chargebacks. We monitor gameplay for unusual patterns. Violations may result in withheld winnings, bonus cancellation, or permanent account suspension. Disputes about game outcomes or account activity should first be raised with our support team. If unresolved, you have the right to escalate the matter to your provincial gaming regulator.

Privacy and Data Use

We collect personal data you provide (name, email, date of birth), payment details, and technical information (IP address, device type, gameplay logs). This data supports account management, fraud prevention, regulatory compliance, and service improvement. We do not sell your information. It is shared only with trusted partners, payment processors, identity verification services, and regulators, as needed.

Data is kept for as long as required by law, typically five to seven years after account closure. You have the right to access, correct, or request deletion of your data, subject to legal retention obligations. You can also object to certain processing or ask for your data in a portable format. Contact our data protection team through the website’s support channel to exercise these rights.

Lukki uses cookies. Essential cookies keep your session secure. Analytics cookies help us understand site traffic (you can opt out via your browser settings). Marketing cookies, which track your activity for ad personalization, require your consent and can be managed through our cookie banner.

All data transmitted between your device and our servers is encrypted. Access to your information is restricted to authorized staff only.

Changes to These Terms

We may update these terms to reflect legal changes, new features, or operational needs. Any material change will be posted on this page at least 14 days before it takes effect. Continued use of Lukki after that period means you accept the revised terms. If you disagree, stop using the site and close your account.