Privacy
This page explains how Lukki handles your personal information, what we collect, why we need it, and your rights over that data. We also cover responsible gambling tools, account terms, and how your information stays secure.
Responsible Gambling
Gambling should be a form of entertainment, not a way to earn money. If you feel it is becoming a problem, help is available.
Lukki offers several tools to support safer play: - Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit. - Loss limits: Restrict the amount you can lose over a chosen period. - Session time limits: Automatically log you out after a set playing time. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break from gambling for 24 hours up to 6 weeks. - Self-exclusion: Temporarily close your account for a minimum of six months.
All limit reductions take effect immediately. Requests to increase limits are delayed by 24 hours to give you time to reconsider. You can manage these settings in your account under “Responsible Gambling.”
Warning signs of problem gambling include chasing losses, lying about how much you’ve spent, or gambling to escape stress. If any of this sounds familiar, reach out. Free, confidential support is available through provincial gaming regulators and independent services such as the Canadian Problem Gambling Index resources.
Accounts are restricted to adults aged 18 and over. We verify age during registration. If you share a device with minors, consider using parental control software like Net Nanny or K9 Web Protection to block access.
Account Terms and Fair Play
Only one account per person is allowed. You must be physically located in a province where online casino gaming is permitted and meet the legal age requirement.
During sign-up, you’ll provide identity and contact details. Before your first withdrawal, we require verification documents (such as a government-issued ID and proof of address) to comply with anti-money laundering rules. This step protects both you and the operator.
Bonuses come with clear conditions: wagering requirements, eligible games, expiry dates, and maximum cashout limits. Attempting to abuse bonus terms, such as creating multiple accounts or exploiting system errors, will void any offer and may lead to account suspension.
Inactive accounts (no logins or activity for 12 months) may be closed after notice. Collusion, use of bots, or initiating chargebacks without valid reason breaches fair play rules and can result in permanent exclusion.
If you have a complaint, contact our support team first. If unresolved, you may escalate the matter to your provincial gaming regulator.
We may update these terms. Significant changes will be communicated via email or site notice at least 14 days before they take effect.
Data Collection and Use
We collect four types of data:
1. Identity and contact details (name, email, phone, address). Needed to create and verify your account. 2. Payment information (transaction history, payment method). Required to process deposits and withdrawals securely. 3. Technical and usage data (IP address, device type, pages visited). Helps us detect fraud and improve site performance. 4. Communication records. If you contact support, we keep logs to resolve issues efficiently.
We process your data because it is necessary to provide our service, meet legal obligations (like anti-fraud and age verification), and protect our legitimate business interests. We do not sell your personal information.
Your data may be shared only with:, Payment processors (to handle transactions), Identity verification partners (to confirm who you are), Provincial gaming regulators (if required by law).
We retain personal data for as long as your account is active, plus up to five years afterward, as mandated by provincial regulations.
Your Rights and Choices
You have the right to:, Access a copy of your personal data, Correct inaccurate information, Request deletion (subject to legal retention requirements), Receive your data in a portable format, Object to certain types of processing.
To exercise these rights, email our data protection contact address listed in the website footer. We respond within 30 days.
We use cookies to run the site (essential), understand traffic patterns (analytics), and show relevant promotions (marketing). You can manage non-essential cookies through our cookie banner at any time. Blocking all cookies may prevent parts of the site from working.
All data sent between your device and our servers is encrypted. Access to your information is limited to staff who need it for their role.
Security and Oversight
We maintain strong technical and organizational measures to guard against unauthorized access, loss, or misuse of your data. These include encryption, secure login protocols, and regular security reviews.
Any suspected breach will be investigated promptly, and affected users notified where required by law.
For questions about how your data is handled, use the contact method provided in the site footer.