Responsible Gaming
Lukki exists to offer entertainment. Gambling should never be seen as a way to earn money or solve financial problems. If you feel your gambling is no longer under control, this page explains the tools we provide, the warning signs to watch for, and where to find free, confidential help in Canada.
Tools to Stay in Control
You can set several limits directly from your account settings:
- Deposit limits: Choose how much you can deposit over a day, week, or month. These take effect right away. - Loss limits: Set a cap on how much you can lose in a given period. Like deposit limits, these apply immediately. - Session time limits: Decide how long you can play in one sitting. The system will log you out when the time is up. - Reality checks: Get pop-up reminders showing how long you’ve been playing. You can set these to appear every 15, 30, or 60 minutes. - Cooling-off periods: Take a break from gambling for 24 hours, 7 days, or 30 days. Your account will be locked during this time. - Self-exclusion: Remove yourself from Lukki for a minimum of six months. During this time, you cannot log in, deposit, or receive marketing messages. Reinstating your account after exclusion requires a manual review and a waiting period.
If you raise any limit, the change does not happen right away. A 7-day cooling-off period applies before increases take effect. This gives you time to reconsider.
Recognising Problem Gambling
Gambling becomes a problem when it starts to affect your life beyond the screen. Watch for these signs:, Chasing losses by betting more to win back money, Lying to family or friends about how much you gamble, Missing work, school, or important obligations because of gambling, Using rent, bills, or grocery money to fund play, Feeling restless or irritable when trying to cut down
These behaviours are not moral failures. They are signs that support might help. Asking for help is a strong step, not a weakness.
Getting Help in Canada
Free and confidential support is available across Canada. You can contact the Canadian Problem Gambling Index service through provincial helplines. Each province runs its own support program, often tied to the local gaming regulator. Counsellors understand gambling issues and can offer practical advice, coping strategies, or referrals. No call is too small.
Protecting Minors
Lukki is strictly for adults. You must be at least 18 years old to open an account. We verify age during registration using government-issued ID. If you share a device with minors, consider installing parental control software like Net Nanny or K9 Web Protection. These tools block access to gambling sites and help keep young people safe.
Account Rules and Fair Play
Only one account per person is allowed. You must live in a Canadian province where online casino gaming is permitted. Before your first withdrawal, we complete identity and address verification. This protects both you and us from fraud.
Bonuses come with clear terms: wagering requirements, eligible games, expiry dates, and conversion caps. Trying to exploit bonuses, such as creating multiple accounts or colluding with others, will void any offers and may lead to account closure.
We monitor play for fairness. Using bots, scripts, or third-party software to automate play breaks our rules. So does disputing legitimate transactions through your bank (chargebacks). Suspicious activity may lead to account suspension and reporting to authorities.
If you have a complaint, contact our support team first. If you’re not satisfied with the outcome, you can escalate the issue to your provincial gaming regulator.
Privacy and Data Use
We collect only the data needed to run your account safely: - Identity and contact details for registration and communication - Payment information to process deposits and withdrawals - Technical data like IP addresses and device type to prevent fraud
We do not sell your data. It is shared only with payment processors, identity verification partners, and regulators. As required by law. Records are kept for five years to meet legal and licensing obligations.
You have the right to see, correct, or delete your personal data. You can also ask for it in a portable format or object to certain uses. To exercise these rights, email our data protection contact address listed in the website footer.
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All data sent between your device and our servers is encrypted. Access to your information is limited to staff who need it for their role.
Changes to This Policy
We may update this page to reflect new rules or features. When we do, we’ll post a notice on the site. Continued use of Lukki means you accept the changes.